This draft should be reviewed against actual business practices and applicable law before products become available.
Planned approach
Digital products may be delivered immediately and cannot always be returned in the same way as physical goods. Refund eligibility will be assessed fairly under the published final policy, applicable consumer law, and the external checkout provider's rules.
Contact support promptly for
- A duplicate charge.
- A missing or inaccessible delivery.
- A corrupted or unusable delivered file.
- A product that is materially different from its clear description.
Before requesting support
Include the product name, a concise explanation of the issue, and an external checkout order reference only when needed and safe to share. Never email payment-card details, passwords, account recovery codes, or government IDs.
Mandatory rights
Nothing in the final policy should attempt to remove consumer rights that cannot legally be waived. The exact process and timing must be confirmed before launch.
Questions
Use the Contact page for support. Review the License and Terms of Use before any future purchase.